Shipping and Delivery Policy

At Monark LaserCraft, we are dedicated to ensuring that your orders are processed, shipped, and delivered to you promptly and securely. Our combined Shipping and Delivery Policy outlines all the key information regarding order processing, shipping methods, delivery times, and handling of any delivery issues. Please read through our policy to understand our process and what you can expect when shopping with us.

Order Processing

- Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

- Order Changes: If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed.

Shipping Methods

- Standard Shipping: We offer free standard shipping on all orders within Mauritius. Standard shipping typically takes 3-5 business days after your order has been processed.

- Expedited Shipping: For an additional fee, expedited shipping options are available. Delivery times for expedited shipping typically range from 1-3 business days.

- Shipping Carriers: We partner with reliable carriers to ensure your order arrives on time. The specific carrier will be selected based on your shipping address and delivery method chosen.

Shipping Rates

- Free Shipping: We are pleased to offer free standard shipping on all orders within Mauritius.

Delivery Time

- Delivery Estimates: Delivery times are estimates and begin from the date of shipping, not the date of order. Delivery times may vary due to unforeseen circumstances such as severe weather, natural disasters, or carrier delays.

- Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package on the carrier's website.

International Shipping

- Availability: Currently, we do not offer international shipping. We only ship to addresses within Mauritius.

Delivery Issues

- Delays: If there is a significant delay in your order's shipment, we will contact you via email or phone with updates.

- Lost or Damaged Packages: If your order is lost or damaged during shipping, please contact us at contact@monarklasercraft.com with your order number and details. We will work with the carrier to resolve the issue and ensure you receive your order.

- Incorrect Addresses: Ensure your shipping address is correct at checkout. Monark LaserCraft is not responsible for orders delivered to incorrect addresses provided by the customer.

Returns and Exchanges

- For information on returns and exchanges, please refer to our Return & refund policy.

Contact Us

If you have any questions or concerns about your order or our shipping and delivery policy, please contact our customer service team at contact@monarklasercraft.com We are here to assist you and ensure your shopping experience is exceptional.

Thank you for choosing Monark LaserCraft. We appreciate your business and look forward to serving you!